How to Build Counselling Relationships

The counselling relationship is the essence of thesome suggestions about directions our future
helping process in counseling, and I think it begins,work could take.
at least in the clients mind, before there is everYou will note that I have not talked about
any attempt to set up an appointment.payment, because most folks who are interested
So my first contact with a client will probably bein continuing will offer information about payment,
by phone call, and I need to remember to createand those who are still shopping will not, and
a cordial, and welcoming tone of voice and sustainsometime one session is all that is needed.
it.Perhaps this one session counselling relationship
No day dreaming allowed, no matter how manywas all that was necessary.
times I have returned client phone calls andI like to be very encouraging, because I have
scheduled an initial appointment.seen folks rebuild their lives, come back from the
There may be questions and I need to rememberGates of Hell, so to speak, and I know powerful
the ambivalence or even resistance that the clientchange can happen.
may be experiencing, and respect it, while settingI know that belief comes through in my
an expectation that positive results, which will beconsultations.
defined by the client, will flow from our counsellingOf course, as we make our plans then the usual
relationship.intake and confidentiality issues need to be
I also usually schedule a free consultation for ourclarified, and another appointment scheduled.
first session, and I indicate to my caller that weSo the biggest part of the counselling relationship
will talk about the fit between my skills and theirthus far has been my creating a belief about how
issues and create some kind of plan for ourI am going to behave which includes paying close
continuing work.attention to my visitor.
However, if the client launches into a full scalePerhaps at the end of our consultation, or at the
telling-of-the-story, I need to be prepared to asknext session, I begin to give the client information
that we go into that during our face to faceabout "road maps" as my old friend and mentor
meeting, rather than over the phone, soLiz Ann Corbitt called them.
boundaries are OK.I have watched many clients visibly relax when
When my client arrives, I like to cheerfully greetthey find out that there is some kind of
them, invite them into my office, get themtheoretical explanation for what they are
settled with coffee or water, and ask them whatexperiencing. Knowing that there is a beginning and
has changed since their phone call to me.an end of counseling at least, is extremely helpful
I am setting an expectation that change is alreadyto a clients confidence about their ability to effect
happening and at this point oftentimes my clientchange.
will tell me the story and chronology of theirAnd then I can talk about how recent research
problem.into brain function, particularly functional magnetic
At this point in the counselling relationship, my jobresonance imagery (fMRI) has impacted our
is just to listen.understanding of human behavior, and we can
And listening does have some discreet skills, mosteven talk about how recent information about
importantly my repeating the clients words toneurogenesis and neuroplasticity impact the client's
myself, and then back to the client at appropriatesituation.
moments so that the client knows I am listening,So there is lots of encouragement involved in my
and I can double check that my perceptions areparticular style of counselling relationship.
accurate.I also indicate to clients that books like Brainfit for
What I am striving for in the counsellingLife offers a compelling model for a brain fit life,
relationship at this moment is for the client to feeland if you follow that model, almost all counseling
safe.situations are impacted positively, so please check
Usually at our time together progresses, I canit out.
see my client begin to relax, and perhaps theIf you are attending to the pillars of brain fitness,
energy intensity lessons, and I can move intoyou will be making changes in counselling issues.