| Feeling rushed or harried is no excuse for bad | | | | Good and happy customers are only too happy |
| customer service. Customer service is one of the | | | | to make referrals. This means, they probably |
| most important marketing and sales tool known in | | | | won’t mind passing on your contact |
| the advertising and marketing world. Without | | | | information to people who needs your services. |
| customer service, you're better off not doing | | | | But only if your current client thinks that you can |
| business! | | | | handle everything. |
| Even if you feel harried or rushed
.and even if | | | | When they recommend your services, their |
| your face is all flushed with the mounting stress, | | | | reputation is at stake too. Not only yours. |
| it’s better for you to learn tai-chi. Tai chi? | | | | If you don’t live up to expectations, |
| You’re kidding. What’s tai-chi got to | | | | especially if your client has been singing praises |
| do with business anyway? | | | | about your work, your client is going to feel |
| But I am not out of my mind. Far from it. Tai chi | | | | terrible about recommending your services. Your |
| is a wonderful method of calming oneself and | | | | client may also be feeling a little scared to |
| maintaining good health. But this article is not really | | | | recommend your services to others, for fear of |
| about tai chi. | | | | making your life miserable. |
| It’s about making your customers happy. | | | | If you’ve been making your clients think |
| Experience as a businessperson online has shown | | | | that you’re so busy that you’re |
| me many important things about keeping the | | | | almost dying, because they love you and your |
| clients happy. And one of them is to MAKE THEM | | | | services, they won’t want to recommend |
| FEEL IMPORTANT. | | | | your services because if you get more projects, |
| You see, it’s good that you’re busy. | | | | you’re going to die, right? Or at least, |
| It shows that money’s coming in. And | | | | that’s what they think. |
| from your client’s point of view, it probably | | | | Every businessperson knows that it’s |
| means that you’re good at what you do. | | | | better to maintain a current good client than to |
| That’s why you have got lots of projects | | | | keep looking for new ones. So, make your |
| to handle. But be sure to appear as if they are | | | | current customers happy and they’ll make |
| too important for you to ignore! Regardless of | | | | you happy with more referrals and more future |
| how small the project is. | | | | projects. |